Manuka honey is a premium honey made by bees that pollinate the Manuka bush in New Zealand. It contains unique compounds like methylglyoxal (MGO) that give it powerful antibacterial, anti-inflammatory, and healing properties that regular honey doesn't have.
Absolutely not. We use UMF-certified Manuka honey, which has unique antibacterial and anti-inflammatory properties that regular honey doesn't possess. This isn't a DIY mix - it's a carefully crafted blend with therapeutic benefits.
Not at all. Our medicinal-grade Manuka honey adds a subtle, natural sweetness that enhances the coffee's flavor without being overpowering. It tastes like premium coffee with a smooth, rich finish - not a sugary drink.
Each cup contains the same amount of caffeine as regular coffee (approximately 95mg), but the Manuka honey helps your body process it more smoothly, eliminating jitters and crashes while providing sustained energy.
Our organic Arabica beans are ethically sourced from premium coffee farms, and our UMF-certified Manuka honey comes directly from trusted beekeepers in New Zealand. Every batch is tested for purity and potency to ensure maximum therapeutic benefits.
Brew it exactly like your regular coffee - drip, French press, or espresso all work perfectly. The Manuka honey is already integrated into the blend, so no extra steps needed. Just brew and enjoy.
Each bag contains enough coffee for approximately 30 cups. If you drink one cup daily, one bag will last you a full month. For heavy coffee drinkers (2-3 cups daily), you'll need 2-3 bags per month.
UMF (Unique Manuka Factor) and MGO (Methylglyoxal) both measure Manuka honey's potency. We use UMF-certified honey which guarantees authenticity and therapeutic value, ensuring you get the real health benefits.
We use a proprietary cold-infusion process that preserves the honey's therapeutic compounds while perfectly integrating them with our organic coffee beans. No heat damage, maximum potency.
Medium grind works best for most brewing methods. The honey infusion makes the beans slightly more delicate, so avoid extra-fine grinds which can over-extract and create bitterness.
Absolutely! The honey integration actually makes it perfect for cold brew, creating a naturally sweet, smooth concentrate that's incredibly refreshing and still delivers all the health benefits.
Golden Roast contains honey (bee product) and is processed in facilities that may handle nuts. It's gluten-free, dairy-free, and contains no artificial additives or preservatives.
Our proprietary infusion process prevents crystallization by maintaining optimal moisture levels and using glycerin as a natural stabilizer, ensuring consistent texture and flavor in every cup.
We select only premium organic Arabica beans from high-altitude farms, known for their naturally low acidity and smooth flavor profile, making them the perfect base for our healing honey infusion.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay for your convenience.
You can modify your order within 2 hours of placing it by contacting our support team. After that, orders enter our fulfillment process and cannot be changed.
Yes! Buy 2 bags and save 10%, or buy 3 bags and save 20%. Plus free shipping on all orders over $75.
Contact us immediately at support@getmelaki.com. If we haven't shipped yet, we can update it. If already shipped, additional shipping fees may apply for address corrections.
Currently, we only accept orders through our website to ensure accuracy and security. Our online checkout process is quick, secure, and user-friendly.
Check that your billing information matches your bank records exactly. If issues persist, try a different payment method or contact your bank. Our support team can also help troubleshoot.
Only one discount code can be used per order, and discount codes cannot be combined with existing bulk pricing or subscription discounts.
Absolutely. We use industry-standard SSL encryption and never store your payment details. All transactions are processed through secure, PCI-compliant payment processors.
Yes! Our monthly subscription saves you 20% and ensures you never run out. We also offer bulk discounts: buy 2 bags and save 10%, or buy 3 bags and save 20%. Free shipping on all orders over $75.
You can cancel anytime here, or by logging into your account dashboard or emailing support@getmelaki.com. Cancellations must be made at least 3 days before your next scheduled delivery.
Yes! Log into your account to skip upcoming deliveries or pause your subscription for up to 3 months. Perfect for vacations or when you have extra stock.
Absolutely. Choose from weekly, bi-weekly, monthly, or every 6 weeks. Adjust anytime in your account dashboard to match your consumption rate.
Easy! Update your quantity in your account dashboard anytime. Changes take effect with your next scheduled delivery.
Yes, subscription orders ship automatically based on your chosen frequency. You'll receive email notifications 3 days before each shipment with tracking information.
Yes! You can add additional bags or try different products as one-time additions to any subscription delivery through your account dashboard.
We currently ship only within the United States, including Alaska and Hawaii. International shipping is not available at this time but stay tuned and we will let you know once we expand to worldwide shipping.
We offer standard shipping (5-8 business days) for $7.99 and express shipping (1-3 business days) for $14.99. Free standard shipping on all orders over $75.
Orders are processed within 1-2 business days (Monday-Friday). You'll receive a confirmation email with tracking information once your order ships.
We don't process or ship orders on weekends or holidays, but carriers may deliver on Saturdays depending on your shipping method and location.
Yes! You'll receive a tracking number via email once your order ships. You can also track orders anytime in your account dashboard here.
Contact us immediately. We'll work with the carrier to locate your package and send a replacement if necessary. We want to ensure you receive your Golden Bloom by any means possible.
Yes, we ship to P.O. Boxes using USPS standard shipping only. Express shipping is not available for P.O. Box addresses.
Contact us within 2 hours of placing your order. Once shipped, we cannot redirect packages, but you can contact the carrier directly for delivery options.
Carriers will typically leave packages in a safe location or attempt redelivery. Check your tracking for specific delivery attempts and options in your area.
Yes! Choose express shipping at checkout for 1-3 day delivery. Orders placed before 12 PM EST with express shipping typically arrive within 2 business days.
We use eco-friendly, recyclable packaging designed to keep your coffee fresh and protected during transit. All packages are discreet with no indication of contents.
We offer a 30-day money-back guarantee. If you don't notice improved throat comfort, better digestion, or sustained energy within 30 days, we'll refund your purchase completely. We're confident you'll love the difference it makes.
We don't accept physical returns of opened coffee products for satisfaction-related issues due to health and safety regulations. However, you'll receive a complete refund through our 30-day money-back guarantee without returning the product.
We'll gladly provide a full replacement or refund for damaged or defective products. Contact us within 7 days of delivery with photos of the damage, and we'll ship a replacement within 24-48 hours.
Satisfaction refunds are processed within 3-5 business days once approved. Damage/defect replacements are shipped within 24-48 hours. Refunds appear on your original payment method within 5-10 business days.
Yes. Clinical studies show Manuka honey effectively soothes throat irritation and supports digestive health. Most customers notice throat relief within 2-3 days and improved digestion within a week of daily use.
Many coffee-sensitive customers find Golden Roast much gentler. The Manuka honey helps neutralize coffee's acidity and harsh effects on your throat and stomach. Start with half a cup to see how your body responds.
Golden Roast is safe for most adults. However, if you're pregnant, breastfeeding, diabetic, or have honey allergies, please consult your healthcare provider before use. Children under 12 months should not consume any honey products.
Yes, it's designed for daily use. Manuka honey is completely natural and safe for regular consumption. The only "side effect" most people report is feeling healthier and having more sustained energy throughout the day.
Most customers notice throat soothing and smoother energy immediately, digestive improvements within 3-7 days, and stronger immunity within 2-3 weeks of daily use. Consistent daily consumption gives you the best long-term benefits.
While Manuka honey is natural, it can interact with certain medications, particularly blood thinners. Always consult your healthcare provider before adding Golden Roast to your routine if you take prescription medications.
Golden Roast contains natural sugars from honey. People with diabetes should consult their healthcare provider and monitor blood sugar levels when incorporating any honey-based products into their diet.
Absolutely, many customers report reduced allergy symptoms, as Manuka honey has natural antihistamine properties. However, individual results vary, and this shouldn't replace prescribed allergy medications without consulting your doctor.
We'd love your feedback! You can leave reviews on our product pages, and we'll send you a review request email after your purchase. Your honest feedback helps other customers and helps us improve.
We take all feedback seriously. Contact our support team at support@getmelaki.com with your concerns, and we'll work to resolve any issues promptly and fairly.
Yes, we respond to all reviews professionally and constructively. If you have concerns, we'd prefer you contact us directly first so we can address issues before they affect your experience.
Customer feedback directly influences our product development, customer service improvements, and website enhancements. We regularly review feedback to ensure we're meeting your needs and expectations.
Melaki was born from our founder's personal struggle with coffee-related throat and digestive issues. After discovering the healing power of authentic New Zealand Manuka honey, we created the world's first medicinal coffee that actually helps your body instead of hurting it. Our mission is to transform your daily ritual into daily medicine. Learn more about our story here.
Our customer support team is here to help! Email us at support@getmelaki.com for product questions, order assistance, or any concerns. We typically respond within 24-48 hours and are committed to making your experience exceptional.
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